Privacy request
Ask what information we hold about you, or ask us to delete it.
Send a request →Send us a report
A good report helps us fix things faster. Please include:
- The app name and version
- Your device model and Android version
- What happened, and what you expected
- A screenshot or screen recording, if you can
This opens your email app with a short form. Nothing is sent until you press send. In KIWAMU you can also use Settings → Help & support → Report a problem.
Quick answers
My KIWAMU Master purchase is missing
Open KIWAMU, go to Settings → KIWAMU Master → Restore purchases, signed in with the same Google account you used to buy.
How do I cancel or change my subscription?
Subscriptions are managed in Google Play: Settings → KIWAMU Master → Manage subscription, or Google Play → Payments & subscriptions.
How do I get a refund?
Payments and refunds are handled by Google Play under its refund policy. You can request one from your Google Play order history.
My progress is gone after reinstalling
Progress is stored on your device, not on a server. If Android backup was on, it may be restored when you set up the device. Otherwise it cannot be recovered.
Ads or rewards don't load
Ads need an internet connection. Check your connection and try again in a moment. All exercises still work offline.
I want to start over
In KIWAMU, go to Settings → Reset progress. This deletes your levels, history, streaks and achievements on this device.
Other requests
Security issue
Found a security problem in our website or apps? Tell us privately.
Report it →Suggest an idea
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